SVC Policies

Returns:

We do not offer returns or refunds on any handmade or made to order items unless the item is damaged. If the item you received is damaged, please email swankyvinecompany@gmail.com within 24 hours of receiving your item to be eligible to receive a refund or store credit.

Non-refundable & not eligible for store credit:

Poppie Toys, Minikane Dolls, Miniland Dolls, & Gift Cards

ANY items that have been marked down 15% or more are not eligible for a refund, only store credit.

EXCEPTION: If your item is outside of the turn around time listed when ordering, you can email us with the order number as the subject line. Please allow 24-72 hours for a response and 3-7 business days for your refund to process. 

Don’t love your item and it doesn’t fall under the categories from above? We will gladly accept your return, as long as it follows the eligible guidelines, in exchange for a refund or store credit. You must contact us at swankyvinecompany@gmail.com within 30 days of purchasing and the item must be unworn and unused.

All returns must be sent to:

Swanky Vine Company Returns

2940 Blake Towers Lane

Buford, GA 30519

Refund/Store Credit:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit. Swanky Vine Company has the right to refuse a refund if the item has other signs of wear, misuse, or damage that was not disclosed. 
If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment. Please allow 3-5 business days for this process to go through. If you chose to receive store credit, your unique code will be distributed immediately for use.

Exchange Policy:

We are not excepting exchanges on any items at this time.  

Cancellation Policy:

You must email swankyvincompany@gmail.com within 24 hours of ordering to cancel your order.

 Shipping:

Our current turn around time for ready to ship items is 2-4 business days. Please allow 24-48 hours, after your tracking email is sent, to scan into the post office.

 Pre-Order items will have their own turn around time and it is listed in the description.