**NEW: we are no longer accepting refunds on any items purchased through Swanky Vine Company. We will only be issuing STORE CREDIT. Starting 1/1/21. Thank you!**
We do not offer returns or refunds on any handmade, made to order, or custom items unless the item is damaged. If the item you received is damaged, please email email@example.com within 24-48 hours of receiving your item to be eligible to receive store credit ONLY.
Non-refundable & not eligible for store credit:
Poppie Toys, Minikane Dolls, Miniland Dolls, & Gift Cards
ANY items that have been marked down 15% or more are not eligible for a refund, only store credit.
Pre-Order Items: If your item is outside of the turn around time listed when ordering, you can email us with the order number as the subject line and we will issue store credit for a future order. Please allow 24-72 hours for a response and 24 hours for your unique code to be available for use.
Don’t love your item and it doesn’t fall under the categories from above? We will gladly accept your return, as long as it follows the eligible guidelines, in exchange for store credit ONLY. You must contact us at firstname.lastname@example.org within 30 days of purchasing and the item must be unworn and unused.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit. Swanky Vine Company has the right to refuse a refund if the item has signs of wear, misuse, or damage that was not disclosed.
If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment. Please allow 7-10 business days for this process to go through. If you are receiving store credit your unique code will be distributed within 24-48 hours of approval for use.
We are not excepting exchanges on any items at this time.
You must email email@example.com within 24 hours of ordering to cancel your order.
Our current turn around time for ready to ship items is 2-5 business days. Please allow 24-48 hours, after your tracking email is sent, to scan into the post office.
Pre-Order and Custom items will have their own turn around time and it is listed in the description of the item itself or the collection. Most custom items have a turn around time of 10-15 business days.
COVID-19/POST OFFICE UPDATES:
We are currently experiencing delays with some of our suppliers. Please note that turn around time is subject to change. We ask that you add our email (firstname.lastname@example.org) in your contacts so you are updated on your order if any delays occur.
We appreciate your patience and thank you for choosing to shop with us!
Monday - Friday: 9:00am - 5:00pm